How to use Email Templates


There are four different types of templates available with Email Templates : New Message, Reply, Forward and Quote Templates.

New Message Templates

New Message Templates are used to create a new message from an existing template.  New Message Templates are 'applied' to an existing message by first opening the message or selecting the message from a chosen folder.  Various selections from the previous message are carried over to the new message in the form of elements.  The new message is then created when a template is selected from the template menu or template list and displayed for approval.  It can then be submitted by clicking the send or submit button in the toolbar, just like other new messages.  You can pre-address your template by entering the recipient's address in the template's To:, Cc:, or BCc: fields.

Reply Templates

Reply Templates are used to automatically create a custom reply to a message from an existing template. Reply Templates are email messages provided in a special folder.  As with New Message Templates, Reply Templates are 'applied' to an existing message by opening the message or selecting the message from a chosen folder. The To: field of the message is automatically filled with the sender's email address. The original subject will be retained with the Re: prefix added. The new message is then created when a template is selected from the template menu or template list and displayed for approval. It can then be submitted by clicking the submit button in the toolbar, just like other new messages.

Forward Templates

Forward Templates are used to automatically forward a message using a custom envelope created from an existing template.  As with New Message and Reply Templates, Forward Templates are 'applied' to an existing message by opening the message or selecting the message in the chosen folder. The template will retain the subject of the original message with the Fw: header added as a prefix. Like New Message Templates, the To: field does not carry over the sender's original email, although you may pre-address the message just as you would with the New Message Template. The new message is then created when a template is selected from the template menu or template list, and displayed for approval. It can then be submitted by clicking the submit button in the toolbar, just like other new messages.

Quote Templates

Quote Templates provide the functionality of a clipboard. Unlike the other templates, Quote Templates are applied to the message you are currently composing. These templates offer a place to store frequently-used text which can then be pasted into other messages. They appear as email messages in a folder. Normally these Templates are kept in a subfolder of Templates named Quote. When composing a new message you can click on the Quote Template button, select the desired text and automatically paste it into your new message. The text is pasted into the current location of the cursor inside the message. You may also use Quote Templates to create a new message, just as you would a New Message Template.